Privacy Policy

Privacy Policy – MediMSG This Privacy Policy describes how Neugenic Mediventure Collective Private Limited, a company incorporated under the Companies Act, 2013, India, collects, uses, stores, processes, and protects personal and business information of users accessing or using MediMSG, its website, applications, dashboards, APIs, and related services. By using MediMSG, the user acknowledges that they have read, understood, and agreed to this Privacy Policy. MediMSG is a technology platform that enables Meta-Verified WhatsApp messaging, automation, analytics, and communication tools. The Company acts solely as a service provider and does not own, operate, or control WhatsApp or Meta platforms. The Company may collect information including but not limited to user name, organization name, contact details, email address, phone number, WhatsApp Business information, login credentials, IP address, device and browser data, usage logs, billing details, and communication metadata. Message content is processed only to enable delivery, automation, analytics, and support services and is not accessed for any unrelated purpose. Information collected is used for account creation, authentication, service delivery, platform functionality, customer support, billing, compliance with legal obligations, security monitoring, system improvements, and communication regarding updates or service-related notices. The Company does not sell or commercially exploit user data. Users acknowledge that messaging activities carried out through MediMSG must comply with applicable laws and Meta WhatsApp Business policies, including recipient consent requirements. The Company is not responsible for the content, legality, or consent status of messages sent by users through the platform. User data is stored on secure servers with appropriate technical and organizational safeguards. Reasonable security measures are implemented to protect data against unauthorized access, alteration, disclosure, or destruction. While the Company follows industry-standard security practices, no system can be guaranteed to be completely secure, and users accept this inherent risk. User information may be shared only with authorized employees, service providers, or technology partners strictly on a need-to-know basis for service delivery, infrastructure support, payment processing, compliance, or legal obligations. Information may also be disclosed if required by law, court order, regulatory authority, or government agency. The Company may use third-party service providers for hosting, analytics, communications, or payment processing. Such providers are contractually obligated to maintain confidentiality and data protection standards consistent with this Privacy Policy. Users retain ownership of their data and may request access, correction, or deletion of personal information subject to applicable legal and operational requirements. Certain data may be retained for compliance, audit, dispute resolution, or legal obligations even after account termination. Cookies and similar technologies may be used to improve user experience, analyze usage, and enhance platform functionality. Users may control cookie preferences through their browser settings. The platform is not intended for use by individuals under the age of eighteen. The Company does not knowingly collect personal data from minors. The Company reserves the right to update or modify this Privacy Policy at any time. Continued use of MediMSG after any changes constitutes acceptance of the revised Privacy Policy. This Privacy Policy shall be governed by the laws of India, and any disputes arising out of or in relation to this Policy shall be subject to the exclusive jurisdiction of courts in India. For any questions, concerns, or data-related requests, users may contact Neugenic Mediventure Collective Private Limited at support@medimsg.in or through the official website https://medimsg.in